Return Policy

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Purchaser may not return any goods, under warranty claim or otherwise, without first reporting to Supplier the reasons for such return and first obtaining and then observing such reasonable instructions as Supplier may give in authorizing any return.

The following conditions apply to all returns:

All returned products must be in salable condition, unused and in the unopened package and/or carton in which originally purchased

  • Custom products and discontinued products are not eligible for return
  • Credit will be issued at Supplier’s original invoice price
  • All returns must be shipped freight prepaid by Purchaser
  • Where Supplier determines that it was the cause of the return, Supplier will ground freight the return
  • All stock products need to be returned within 30 days of authorization or the return will be rejected.

Supplier reserves the right:

  • To return to Purchaser at Purchaser’s cost returned product which in Supplier’s sole discretion does not meet acceptable physical condition standards; and
  • To request proof of purchase for returned products


Restocking Charges

All non-warranty return claims approved by Supplier in its discretion are subject to a restocking fee equal to 15% of the total value of the requested return.


Custom Cancellation Fee

All custom orders are considered firm once proof is approved and in production and cannot be canceled without authorization. In such a case, a minimum $50.00 cancellation charge may be charged and all related pre-production costs will be invoiced.


Custom Cancellation

All custom orders are considered firm once the Purchaser's order has been acknowledged by the Supplier or if the order from the Supplier was contingent on an approved proof, once the order is acknowledged and the proof approved. Cancelled custom orders may be fully charged by the Supplier, or at the sole discretion of the Supplier may be reduced to all related pre-production costs with a minimum charge of $50.



In the absence of an appropriate written notice with full particulars of any deficiency in the quality or quantity of the goods, Purchaser shall be conclusively deemed to have inspected and accepted the goods within sixty(60) days after goods are invoiced. Returns will not be accepted after 60 days from the date of issue of the original invoice


Returned Checks

There is a $20.00 service charge for each check returned for any reason.


No Consequential Damages

Under no circumstances whatsoever shall Supplier be liable to Purchaser for any indirect, special, or consequential damages, whether foreseeable or unforeseeable and whether based upon lost goodwill, lost resale profits, loss of use of money, work stoppage, impairment of other assets, or otherwise and whether arising out of breach of warranty, breach of contract, strict liability in tort, negligence, misrepresentation, or otherwise, except only in the case of personal injury where applicable law requires such liability.


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