Setting Up & Using Your PDC Account


To access your account information and contracted pricing, please log in to your account.

 

Other Resources:

Account Issues Support
Ordering By Sku (Including Customer-Specific Skus)
Technical Support
Terms & Conditions of Sale

 

How To Create An Account

Click the Sign In icon at the top right corner of your screen. On a mobile device, click on the menu icon at the top left and navigate to the Account tab to locate the Sign In link.

New customers can create an account by clicking ‘Create an Account’ on the login page, or create it during the checkout process while shopping.

If you forgot your password, please reset by following the ‘Forgot Your Password’ link.

 

The Benefits of Creating an Account

Logging in to your account will enable you to:

  • View and manage your order history
  • Access your GPO contract pricing
  • Add multiple purchasing contacts to your single account
  • Use your own shipping carriers
  • Place bulk orders using by uploading a spreadsheet
  • Pay by purchase order

Once logged in, you can access your account information by clicking the drop down carrot under your name and selecting ‘My Account”. On mobile, navigate to the “Account” tab under the menu to locate the “My Account” link.

You can change your name, email address, password and basic information on the “Account Information” tab. On mobile, use the drop-down arrow on the upper right to get to the account tabs.

 

View Past Orders

You can view past order details and status by navigating to the “My Orders” tab in “My Account.” Locate the order of concern and click on “View Order.”

You cannot make changes to an existing order. For any concerns about a placed order, please call our Customer Service line at (800) 435-4242.

 

How to Add an Additional Shipping Address

1. Log in to your account

2. During checkout, in the Shipping section, click on the New Address button

3. Fill out the pop up form and click Ship Here.

4. The new shipping address will be shown. Select ship here to proceed. You add one address at a time. If you want to change anything on the address click Edit.

5. Your new ship to address will display with a check mark on the top right corner.

6. Complete the checkout process.

 

Access Contract Pricing

You can purchase products on pdchealthcare.com using GPO contract pricing. Please see below for instructions on how to set this up. If you’re having trouble, please contact us.

If you’ve purchased from us before: You will automatically see your contract pricing if you create an account using the same email address associated with your PDC account. If you do not see your contract pricing upon logging in, please contact us.

If you want to be added to an existing account: Create an online account and if your email address is already associated with your organization’s overall PDC account, you will automatically be linked to your account and contracted pricing. If your email address is NOT already associated with your PDC overall account, then it may take up to one business day for our team to connect you to your organization’s overall PDC account. If you experience any issues with that, please contact us.

If you’re a first time customer: Please create an online account and if your email address is already associated with your organization’s overall PDC account, you will automatically be linked to your account and contracted pricing. If your email address is NOT already associated with your PDC overall account, then it may take up to one business day for our team to connect you to your organization’s overall PDC account. If you experience any issues with that, please contact us.

 

Add Buyers

To associate a different buyer account with the same email address, please contact us or call us at (800) 435-4242.

If you already have multiple buyer accounts associated with your email address, you can switch between them by clicking on the opposite arrows icon on the upper right or by navigating to the “My Account” section on your mobile device.

 

Use Your Own Shipping Carriers

To add your own shipping carrier account, click on the Stored Shipping Accounts tab on the “My Account” page. Choose your carrier and add the account number that you established with that carrier. You can now use that carrier account to ship items when buying from this website.

Alternatively, you can add a personal carrier account during the checkout process, while selecting a shipping method.

 

Place Bulk Orders

The “My Account” page allows you to order items by SKU and in bulk.

If you know the product SKU numbers, navigate to the “Order by SKU” tab, enter the product number and quantity and select “Add to Cart.”

You can also place large orders by uploading a CSV file with SKUs and quantity on the same page. Download the sample file for a formatting example and to use as a template.

 

FAQs (Frequently Asked Questions)

Can I order online if I don’t have a credit card?
Yes. If you have credit terms already established with PDC, you can pay with a PO and terms on our pdchealthcare.com website. If you do not already have credit terms established, please contact us at (800) 435-4242 to apply.

Can I tie several ship-to locations to my account?
Yes, an account login can be tied to several ship-to and sold-to locations. When you are logged in to your account, you can choose from a drop-down menu to select the location for which you need to order and ship to.

How do I get set up to allow payment by purchase order?
Once your online account is linked to your overall PDC account, you will be able to choose the “Purchase Order” option as your payment method and enter your purchase order number during the checkout process.

My organization is tax exempt. Can I order on pdchealthcare.com?
Currently, our website will charge tax and we will need to manually credit a refund. We are launching a tax exempt feature in Spring 2022.

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