Navigating Your Account

Please log in to access your account information. For any specific questions about your account, questions about an existing order, help placing a new order or technical help, please call our customer service line at (800) 435-4242 or fill out a contact request form.

For any questions about our returns, cancellation and other terms, please see our Terms of Sale or contact customer service.

If you're seeking technical assistance with PDC products, including patient ID printers, ID card printers, access control integration and EMR integration, you can reach out to the PDC Technical Support team. 

Logging In

Logging in to your account will enable you to view and manage your order history, saved addresses and access your contract pricing. 

On a desktop or laptop computer, locate and click the Sign In icon at the top right corner of your screen.  On a mobile device, click on the menu icon at the top left and navigate to the Account tab to locate the Sign In link. 

If you forgot your password, please reset by following the ‘Forgot Your Password?’ link. 

New customers can create a new account by clicking ‘Create an Account’ on the login page, or create it during the checkout process while shopping. 

Your Account

Once logged in, you can access your account information by clicking the drop down carrot under your name and selecting ‘My Account”.  On mobile, navigate to the Account tab under the menu to locate the My Account link.

You can change your name, email address, password and basic information on the Account Information tab.  On mobile, use the drop-down arrow on the upper right to get to the account tabs. 

To associate a different buyer account with the same email address, please call our Customer Service line at (800) 435-4242 or fill out a contact request form.

If you already have multiple buyer accounts associated with your email address, you can switch between them by clicking on the opposite arrows icon on the upper right or by navigating to My Account section in mobile. 

Viewing Past Orders

You can view past order details and status by navigating to the My Orders tab in My Account. Locate the order of concern and click on ‘View Order.’.

You cannot make changes to an existing order. For any concerns about a placed order, please call our Customer Service line at (800) 435-4242 or fill out a contact request form.

Using Your Own Shipping Carriers

To add your own shipping carrier account, click on the Stored Shipping Accounts tab on the My Account page. Choose your carrier and add the account number that you established with that carrier.  You can now use that carrier account to ship items when buying from this website. 

Alternatively, you can add a personal carrier account during the checkout process, while selecting a shipping method. 

Placing Bulk Orders

The My Account page allows you to order items by SKU and in bulk.

If you know the product SKU numbers, navigate to the ‘Order by SKU’ tab, enter the product number and quantity and select ‘Add to Cart’.  

You can also place large orders by uploading a CSV file with SKUs and quantity on the same page. Download the sample file for a formatting example and to use as a template.

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