Ordering Info
To place an order or for more information, please contact Customer Care at 800.435.4242 or 661.257.0233 (M-F 6:30 a.m. to 4:30 p.m. PST) or 800.323.4840 or 630.986.1800 (M-F 7:30 a.m - 5:00 p.m CST)
Canada customers: Contact BelPro Medical at 888.230-1010 or 514.353.6655, or e-mail info@belpro.ca
Europe, Middle East and Africa customers: Contact PDC Europe at +32 67 89 56 56, or e-mail info@pdcorp-europe.com
Latin America and Asian-Pacific customers: Contact the PDC International Department at 661.257.0233 or e-mail intl@pdcorp.com
Terms
Payment terms are net 30. Credit application may be required for terms. PDC Healthcare accepts American Express, Mastercard, Visa, and checks. There will be a $25.00 charge on all returned checks.
Freight F.O.B. Origin, Freight Prepaid
Freight is free on ground transportation only within the continental U.S. Alaska and Hawaii customers will pay UPS 3-day service for freight. Carrier’s fuel surcharges (if any) will be added to invoice.
Minimum Order
Minimum order is $100.00. Below minimum there is a $25.00 charge.
Sales Tax
Sales tax is added where applicable.
Same Day Shipments
Rush fee of $100 will be assessed for orders shipped on the same day they are placed.
Lead Times
Most products ship in 3 to 5 business days. Custom imprinted products can take longer.
Delivery Times
Please allow 3-7 business days for transit depending upon your location. Next day and expedited shipping is available.
Shortages/ Errors
Notification of any shortages or incorrect shipments must be directed to PDC Healthcare within ten (10) days.
Returned Goods
All returns for credit require written authorization from PDC Healthcare. To process a Return Merchandise Authorization (RMA) form contact Customer Care at 800.435.4242. Custom printed or serialized product is not returnable. Merchandise must be returned in full boxes, original packaging and in good condition. Authorized returns must be received by PDC Healthcare within 10 working days from date of issuance. PDC Healthcare will allow returns under the following conditions:
- When ordered in error and if returned in less than 30 days of the date of invoice, freight prepaid by the customer. A 30% restocking fee will be assessed.
- When shipped in error by PDC Healthcare, and returned within 30 days from date of invoice, for full credit, including freight.
Imprints
All orders for custom imprinted products must be in writing and for no less than 2 boxes per imprint, per wristband style. No verbal orders accepted. All orders must be accompanied by a copy or actual sample of imprint. Allow 10 working days for production prior to shipment from factory. For an Artwork Form, go to http://www.pdchealthcare.com/downloads/ArtworkRequestForm.pdf or call your PDC Healthcare Customer Care Representative.
Artwork Copyright Infringement
Customer assumes sole responsibility for accuracy and use of artwork and indemnifies PDC Healthcare in the event of any claims for copyright infringement. By signing/approving an artwork, customer certifies that they are legally authorized to use such logos, trade names, or trademarks.
