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Ordering Information

We recommend you login immediately to improve your online experience. Logging in to your online account allows you to view your contracted pricing, order history, manage favorites, and more.

We’d love to hear your comments and suggestions for improving our website! Please take our Website Experience Survey to let us know what you think.

 

Quick Links

How to Log in

How to Create a New Login

Pricing Display

Select Your Account to Access Pricing

Online Ordering

   » Adding Products to Cart

   » Adding Product to Favorites

   » Using Quick Order Entry

   » Checkout

International Orders

Terms & Conditions





 

Using My Account 360°

   » Login

   » Logout

   » Create Login Account

   » Change Your Password

   » Request Forgotten Password

   » View Dashboard

   » View Order History

   » Track a Shipment

   » Print a Sales Order

   » View Sales Order History

   » Add or Edit a Shipping Address

   » Add a Billing Address

   » Manage Favorites

   » View Item Cross-Reference


Pricing Display is Connected to Your Login and Selected Account

  • Prices shown when not logged in are list prices.
  • Please login to gain access to your contracted pricing available in our system.
    You must then select an account to display contracted pricing for that specific account.
  • If you do not have a login, you may create one by selecting Register from login menu OR by contacting Customer Service at 800.435.4242 to set up an online account on your behalf.


How to Select Your Account to Access Your Pricing

  • If your login is enabled to order for multiple accounts, please select one of the accounts after logging in.
  • Select “Switch to Customer #” at top of page and use the drop down menu to select one of your enabled accounts. Contact Customer Service to adjust your list of enabled accounts.


International Orders

For orders outside the USA and Puerto Rico, please contact our International Department at 818.897.1111 or email intl@pdcorp.com.

Canada customers: Contact BelPro Medical at 888.230.1010 or 514.353.6655, or e-mail info@belpro.ca
Europe, Middle East and Africa customers: Contact PDC Europe at +32 67 89 56 56, or e-mail info@pdchealthcare.eu
Latin America and Asian-Pacific customers: Contact the PDC International Department at 818.897.1111 or e-mail intl@pdcorp.com


Price and Payment Terms

Payment terms are net 30 days. Credit application may be required for terms. State and local taxes, if any, will be invoiced without proper resale documentation on file.

PDC Healthcare accepts American Express, Mastercard, Visa, and checks. All prices are in U.S. dollars. Foreign import duties and exchange rates, if any, are additional.

Freight

Freight terms are Pre-Pay & Add.
Terms of sale -  FOB Destination Freight Pre-Paid and Charged Back.

Custom Products Orders

  • As custom product is made to the customers’ exact specifications, custom product may not be returned.
  • Customer assumes sole responsibility for accuracy and use of artwork and indemnifies PDC Healthcare in the event of any claims for copyright infringement. By signing/approving any artwork, customer certifies that they are legally authorized to use such logos, trade names, or trademarks.
  • Wristbands: To ensure accuracy, we ask that all orders for custom imprinted products to be submitted in writing, accompanied by a copy or actual sample of imprint. Minimum quantities may be required.
  • Please call Customer Care at 800.435.4242 for an Artwork Form or go to the “Artwork Specifications” section of the PDC Healthcare web site: www.pdchealthcare.com.
  • Label & Tape Products: PDC Healthcare has the capability to produce custom labels to your specifications. Please call your local PDC Healthcare sales representative or Customer Care for additional information and assistance at 800.435.4242. Please allow 15 working days for new custom orders and 10 working days for repeats.
  • Due to manufacturing fluctuations on custom labels, we reserve the right to ship +/- 10% of the quantity ordered. Invoices will be adjusted to reflect the actual quantity shipped.
  • Upon cancellation of a custom order, once a purchase order has been issued, the customer will be responsible for all production charges accrued through the date of notification of cancellation. PDC Healthcare assumes no responsibility for custom label orders on which the customer has made an error in quantity or label specifications.

Returns Policy

PDC Healthcare will allow returns under the following conditions:

  • When the customer orders in error and the product is not older than 60 days from the date of invoice.
  • Return freight is the responsibility of the customer.
  • A 15% restocking fee will be assessed for all products.
  • Customer will receive credit for original order, excluding any freight charges.
  • When a PDC Healthcare error or product defect occurs, if reported to PDC Healthcare within  60 days from the date of invoice, full credit, including freight, will be issued. (Excludes pre-established contracts between PDC Healthcare and Group Purchasing Organizations)
  • All returns for credit require a written Return Merchandise Authorization (RMA) number from PDC Healthcare. No returns will be accepted without a RMA number. The RMA number must have supporting paperwork indicating original purchase order number, PDC Healthcare sales order number, date of original order, etc. If a return is submitted without an RMA number, product will be refused and sent back to the customer at customer’s expense.
  • Call tags will be issued for  customers with the exception of large shipments or pallets. The decision to issue call tags will be based on the reason for the return for large shipments or pallets. 
  • Call tags will only be issued to Distributors if PDC Healthcare is at fault. 
  • International Customers will be responsible for sending product back unless it is a PDC Healthcare  error. 
  • Custom printed or serialized product is not returnable.
  • Merchandise must be returned in full boxes, original packaging and in good condition.
  • Authorized returns must be received by PDC Healthcare within 30 working days from the date of RMA issuance.
  • If there is any loss or damage at the time of delivery, it is essential to note it on the delivery receipt. Any concealed damage should be reported to the delivering carrier within 15 days. Keeping the entire package is necessary until after the carrier issues a concealed damage inspection report.

Warranty

Products sold are of merchantable quality at the time they are delivered, and are manufactured in conformance with supplier’s specifications, drawings, or other descriptions; and that supplier conveys good and marketable title to them, subject to supplier’s security interest.

PDC Healthcare warrants against defects in material, workmanship, design, and manufacturing. Supplier further represents and warrants that the products will conform to the specifications, drawing, and samples furnished by Healthcare and will be safe for their intended use.  If any products are defective and a claim is made, PDC Healthcare will replace the defective products. PDC Healthcare will bear all costs of returning and replacing the defective products.

To the maximum extent permitted by applicable law, PDC Healthcare disclaims all other warranties, expressed or implied, including but not limited to implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose with respect to the products.

PDC Healthcare makes no other warranties other than those expressly provided for herein. In no event shall PDC Healthcare be liable for an incidental, special, consequential, or punitive damages related to the wristbands, labels or tape and component parts used with its products. 

*Excludes pre-established contracts between PDC Healthcare and Group Purchasing Organizations or customers.


Online Ordering

Add products to your cart
Click the "Add To Cart" button.
If the product is only available in one color, the product will be directly added to your cart. Click view cart to change the quantity or remove the product from your cart.
If the product is available in other colors, you will be prompted to select the specific colors and quantities you want and then click the Add to Cart button.
You can view your cart at any time by clicking on “View Cart”. If you want to continue shopping, click the “Continue Shopping” button. If you are ready to checkout, click the “View Cart & Checkout” button.

If you know the product number or name, you can enter it in the “Quick Order” box located on the top of the website.An overlay window will appear. Enter the product numbers or names, specify quantities and then click the "Add All to Cart" button. When you are done adding products to your cart, you can close the window to continue shopping; click View Cart; or click Checkout.

For products you order regularly, we recommend that you add them to your Favorites list. You must be logged in to add products to your Favorites list. Learn how to manage Favorites at the bottom of this page.
Checkout: From the View Cart page, click the “Checkout” button. Follow the steps through Checkout and click the Place Order Now button on the final page.

Using My Account 360°

Log In to Your Account

  • Pre-requisite: You must already have an established online account.
  • Click the Log In link at the top of the web page.
  • Enter your email address and password and click the Login button.

Log Out of Your Account

  • Pre-requisite: You are already logged in to your account.
  • Click the Log Out link at the top of the web page.

How to Create a New Login (Online Account)

  • Option 1: Go to the Log In menu and click on the “Register” link. Complete the online form and choose a password to Create an Account. You must use a valid email address for your login.
  • Option 2: Create a new login during the checkout process by selecting the option “Create an account for later use.”

Change Your Password

  • Click the My Account 360° link at the top of the web page
  • Log in to your account
  • Click on Account Information link on the side menu
  • In the Edit Account Information select Change Password type in your current password and your new password. Retype your password again.

How to Request a Forgotten Password

Hover over the Log In link at the top of the page and then click on “Forgot Your Password?” Type in the e-mail address associated with your account and your password will be e-mailed to you. If you don’t receive your password within a few minutes, be sure to check your spam folder.


View My Dashboard

  • Customize your ordering experience for quick, convenient online ordering!
    Here you can view and manage items for your account, including:
    • Account Information
    • Address Book
    • View My Orders (order history, shipment tracking)
    • View My Product Reviews
    • View My Tags (custom keywords you assign to items)
    • View My Favorites (includes online favorites for the entire account)
    • View My Item Cross Reference (includes item cross-references set up for your account)


View Order History

  • Pre-requisite: You must already have an established online account and placed an order.
  • Log in to your account
  • From the My Account 360° pull down menu, click on “Order History” link. Alternatively from My Account 360° page click on “My Orders”
  • Select the sales order you want to view and click View Detail

Track a Shipment

  • Pre-requisite: You must already have an established online account and placed an online order that has shipped.
  • Log in to your account
  • From the My Account 360°pull down menu, click on “Order History” link. Select the order you want to track by clicking on “View Order”. In View Order you have the tracking information for the order.
    • On the My Account 360° Page, click the “My Orders” button
    • Select the Sales Order you want to view
    • Click on the Waybill # which is the tracking number (blue).
    • This will connect you to the UPS website to view tracking information

View Sales Order Status

  • Pre-requisite: You must already have an established online account and placed an order.
  • Log in to your account
  • From the My Account 360° pull down menu, click on “Order History” link. Alternatively on the My Account 360° Page, under the heading click the “My Orders” button
  • Orders are listed with their status in the “Status” column

Pending – Order submitted by customer to PDC.
Entered – Order received by PDC and uploaded to system
Booked – Order inventory reserved and scheduled, credit card charged by PDC.
Closed – Order shipped to customer.
Cancelled – Order cancelled before booking.


Add or Edit a Shipping Address

  • Pre-requisite: You are already logged in to your account.
  • From the My Account 360°  Page, click “Go to Address Book”
  • Edit Default shipping address displayed by clicking “Change Shipping Address”
  • Add a new shipping address by clicking “Add New Address” and filling in the field completely. You have the option of making the new address as Default Shipping Address by selecting “Use as my default shipping address” then click “Save Address” to save.
  • You also have the option to add a shipping address during the checkout process.
    • From the Billing Address Information screen, deselect “Ship to the same address” click on pull down menu “Select a shipping address from your address book or enter a new address” and select “New Address”. Type in the complete address and then if you want to save it in Address Book select Save in address book
    • Make sure you have selected the correct Billing and Shipping Addresses and click Place order now to complete your order.


Add a Billing Address

  • Pre-requisite: You are already logged in to your account. Billing address must match credit card information.
  • You have the option to add a shipping address during the checkout process.
    • From the Billing Address Information screen, click on pull down menu “Select a billing address from your address book or enter a new address” and select New Address.
    • Type in the complete address and then if you want to save it in Address Book select Save in address book
  • Make sure you have selected the correct Billing and Shipping Addresses and click Proceed with Checkout to complete your order.

Manage Favorites

  • Pre-requisite: You must already have an established online account.
  • Log in to your account
  • Add Product to Favorites List
    • From any product ordering page, click the “My Favorites” button to add a product to your Favorites list. You will briefly see the message “Product” has been added to your Favorites.” which confirms the product was added to your Favorites list.
  • View Your Favorites List
    • From the My Account 360° pull down menu, click on “Order History” link. Alternatively on the My Account 360° Page, under the heading click the “My Favorites” button
    • Then you will see a list of the products you’ve added to your My Favorites list.
  • Order Products Quickly from Favorites List
    • Select “My Favorites” you will see a list of the products you’ve added to your “My Favorites” list. You may then enter the quantity and click on the “Add to Cart" button or “Add all to Cart”. You will then be taken to the "View Cart" page where you can checkout or continue shopping.
  • Share Products from Your Favorites List with Colleagues
    1. Select “My Favorites”.
    2. Click on Share Favorites
    3. Add Email address of the person you want toshare Favorites List with
    4. Add message you want to Send
    5. Click on Share Favorites

View Item Cross-Reference

Here you can view any item cross-references that have been set up for your account. An item cross-reference is a customized link from PDC Healthcare’s item number to your specific item number. To set up a new item cross-reference, contact Customer Service at 800.435.4242.