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FAQs

 

How do I place an order?

There are many ways to order from our company.

·         To order online, simply login to your account or register for an account. Then add products to your cart and complete the checkout process. For more information, visit our Ordering Information page.  Please refer to our Recommended Browsers page for an optimal online ordering experience.

·         To order by phone, call Customer Service at 800-435-4242.

·         To order by fax, send your order to 800-321-4409.

 

Why should I choose PDC Healthcare?

PDC Healthcare is dedicated to the continued success of your healthcare organization. That’s why we bring a strong commitment to customer service and satisfaction, product quality and selection, and industry expertise that only the combination of PDC Healthcare can provide. Read our list of the top value points that explain why hospitals choose us.

 

How do I customize or personalize my product?

To start your custom order, contact our friendly Customer Service team at 800-435-4242 and they’ll guide you through the easy customization process.

 

Which GPO contracts do you accept?

PDC Healthcare has contracts with nearly all of the largest Group Purchasing Organizations (GPOs), providing end users with discounted contract pricing. Please see our GPO Contract page for more details.

 

Do your wristbands have latex in them?
No. All of our wristbands are latex-free. They are also phthalate-free.

 

Do your labels have latex in them?
No, most of our products are pressure sensitive labels. However, they all contain adhesives. Adhesives, to a large extent, are composed of natural or synthetic latex. Our raw material label suppliers have assured us that no product is manufactured with natural rubber latex or contains dry natural rubber. All rubber polymers used by our vendors are synthetic rubbers and all non-rubber latex adhesives are acrylic emulsions.

 

Do any of your products have an antimicrobial surface?

Yes. Most of our thermal wristbands plus our Short Stay® Antimicrobial Wristbands feature an antimicrobial additive that protects the wristband surface against tested non-pathogenic bacteria.*

*PDC Healthcare antimicrobial treated wristbands eliminate more than 99% of non-pathogenic bacteria within 24 hours, based on independent laboratory testing.

 

Do I need a special printer to work with your products?

Our products are designed to be printer agnostic so they can work in a variety of printer brands. However, be mindful of the product type you are selecting as they vary by laser, direct thermal, thermal transfer, and dot matrix. Please also refer to our Product to Printer Reference Guide to verify which printers are compatible with your product.

 

What is PermaPrint?

With PDC-St. John’s PermaPrint surface, thermal wristbands can be imprinted within a wide range of print head temperatures, without compromising the quality of the imprint. This meets the needs of hospitals that use a variety of printers. Additionally, the PermaPrint® surface provides maximum resistance to light, moisture, and the common health care environment solvents; ensuring the integrity of the patient data and bar code during the full duration of the patient’s hospital stay.



What are the specifications of Time® Tape?
Time® Tape is a premium grade flatback printable latex impregnated paper tape with solvent based removable adhesive. Tape should be stored in its original packaging in a cool, dry area away from direct sunlight and should be used within 12 months of date of shipment. Surfaces to which tape is applied should be clean, dry and free of grease, oil or other contaminants.